Difference between revisions of "Cellular:Cellular X-CUBE-CELLULAR F.A.Q."

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Click here for Cellular overview

F.A.Q.[edit]

Questions Applicability Answers
How do I start? All configurations Read this wiki article and the user manuals (UM2567 to get started, and UM2426 for detailed explanations).
How do I connect the board? All configurations See the Hardware setup article on this wiki.
How do I know if the cellular application is up and running? FreeRTOS Use the trace on Tera Term see the Echo exchanges.
How do I know if the Echo TCP application is up and running? Azure RTOS Use the trace on Tera Term.
Nothing is displayed in Tera Term. FreeRTOS & and Azure RTOS Ensure that Tera Term options (such as Baud rate) are correctly set.
Wrong echo Echo in Tera Term during setup. FreeRTOS & and Azure RTOS Ensure that Tera Term options (such as New-line and Transmit delay) are correctly set.
X-CUBE-CELLULAR boots but there is an issue with the network. FreeRTOS & and Azure RTOS Check that the correct SIM is selected (plastic SIM or soldered UICC).
EMnify activation for P-L496E-CELL02 All configurations This feature has expired, it is no more possible to activate the eSIM so therefore use plastic SIM instead.
Why is X-CUBE-CELLULAR not operational after boot? FreeRTOS & and Azure RTOS There are multiple possibilities: the selected firmware does not correspond to the modem used, the SIM card used is not valid on the available network, the modem firmware version release note, too many bands selected and parsed by the modem (see UM2567).
How do I know if the cellular data service is operational? FreeRTOS & and Azure RTOS Cellular operational after Trace trace displays -----> State : CST_MODEM_DATA_READY_STATE <----- and/or Network is up is displayed. The "cst info" command can be used to know the modem state when trace are is deactivated.
What is the modem FW version? All configurations If you use a modem firmware different from those used in tests, you might have discrepancies. Read carefully the modems release note for detailed information. The modem FW version is displayed at boot. The "cst info" command can be used to know the modem FW version.
GM01Q or GMS01Q? All configurations Both are Monarch modem from Sequans. GMS01Q is the same as GM01Q, but also includes an a soldered SIM from Orange inside the Module module to allow connectivity without using an external plastic SIM.
Is the boot process correctly applied? FreeRTOS & and Azure RTOS Check appropriate (concerning used hardware setup) chapter on Hardware setup article on this wiki.
Why entering commands in cmd line through the terminal could can generate issues? FreeRTOS & and Azure RTOS Commands could can be entered manually or using a copy/paste. In copy/paste case, commands have to must be pasted the one after the other. By copying/pasting multiple commands without waiting that the FW is ready to receive could , this might lead to errors. For example after “cst targetstate off” command, wait for MODEM_INIT_EVENT event (could can last few secseconds), then paste the next commands the one after the other “cst apnuser on” and then “cst apnconf [<apn> [<cid> [<username> <password>]]]”
My board B-L462E-CELL1 is not registered to Truphone Networknetwork. What can I do? FreeRTOS & and Azure RTOS See How To activate the eSIM with B-L462E-CELL1 



Click [[Cellular:Cellular LTE CatM / NBIoT overview|here]] for Cellular overview<br>


= F.A.Q. =
{|
|-
! Questions !!Applicability!! Answers
|-
| How do I start? || All configurations ||Read this wiki article and the user manuals (UM2567 to get started, and UM2426 for detailed explanations).
|-
| How do I connect the board? || All configurations || See the [[Cellular:Cellular hardware setup| Hardware setup]] article on this wiki.
|-
| How do I know if the cellular application is up and running? || FreeRTOS || Use the trace on Tera Term see the Echo exchanges.
|-
| How do I know if the Echo TCP application is up and running? || Azure RTOS || Use the trace on Tera Term.
|-
| Nothing is displayed in Tera Term. || FreeRTOS &and Azure RTOS || Ensure that Tera Term options (such as Baud rate) are correctly set.
|-
| Wrong echoEcho in Tera Term during setup. || FreeRTOS &and Azure RTOS || Ensure that Tera Term options (such as New-line and Transmit delay) are correctly set.
|-
| X-CUBE-CELLULAR boots but there is an issue with the network. || FreeRTOS &and Azure RTOS || Check that the correct SIM is selected (plastic SIM or soldered UICC).
|-
| EMnify activation for P-L496E-CELL02 || All configurations || This feature has expired, it is no more possible to activate the eSIM sotherefore use plastic SIM instead.
|-
| Why is X-CUBE-CELLULAR not operational after boot? || FreeRTOS &and Azure RTOS || There are multiple possibilities: the selected firmware does not correspond to the modem used, the SIM card used is not valid on the available network, the modem firmware version release note, too many bands selected and parsed by the modem (see [https://www.st.com/content/ccc/resource/technical/document/user_manual/group1/80/08/d1/25/1f/b3/43/99/DM00610471/files/DM00610471.pdf/jcr:content/translations/en.DM00610471.pdf UM2567]).
|-
| How do I know if the cellular data service is operational? || FreeRTOS &and Azure RTOS || Cellular operational after Tracetrace displays ''-----> State : CST_MODEM_DATA_READY_STATE <-----'' and/or  '''Network is up ''' is displayed. The "cst info" command can be used to know the modem state when trace areis deactivated.
|-
| What is the modem FW version? || All configurations || If you use a modem firmware different from those used in tests, you might have discrepancies. Read carefully the modems release note for detailed information. The modem FW version is displayed at boot. The "cst info" command can be used to know the modem FW version.
|-
| GM01Q or GMS01Q? || All configurations || Both are Monarch modem from Sequans. GMS01Q is the same as GM01Q, but also includes ana soldered SIM from Orange inside the Modulemodule to allow connectivity without using an external plastic SIM.
|-
| Is the boot process correctly applied? || FreeRTOS &and Azure RTOS || Check appropriate (concerning used hardware setup) chapter on [[Cellular:Cellular hardware setup| Hardware setup]] article on this wiki.
|-
| Why entering commands in cmd line through the terminal couldcan generate issues? || FreeRTOS &and Azure RTOS || Commands couldcan be entered manually or using a copy/paste. In copy/paste case, commands have to must be pasted the one after the other. By copying/pasting multiple commands without waiting that the FW is ready to receive could , this might lead to errors. For example after “cst targetstate off” command, wait for MODEM_INIT_EVENT event (couldcan last few secseconds), then paste the next commands the one after the other “cst apnuser on” and then “cst apnconf [<apn> [<cid> [<username> <password>]]]”
|-
| My board B-L462E-CELL1 is not registered to Truphone Networknetwork. What can I do? || FreeRTOS &and Azure RTOS || See How To activate the eSIM with B-L462E-CELL1
|}

{{PublicationRequestId | 22517| 2022-02-10 | Ronan Gabou}}

{{ArticleBasedOnModel | Example tech domain article}}
<noinclude>

[[Category:Cellular|40]]
[[Category:Using models]]</noinclude>
Line 10: Line 10:
 
| How do I start? || All configurations ||Read this wiki article and the user manuals (UM2567 to get started, and UM2426 for detailed explanations).
  
| How do I start? || All configurations ||Read this wiki article and the user manuals (UM2567 to get started, and UM2426 for detailed explanations).
 
|-
  
|-
−
| How do I connect the board? || All configurations || See [[Cellular:Cellular hardware setup| Hardware setup]] article on this wiki.
 +
| How do I connect the board? || All configurations || See the [[Cellular:Cellular hardware setup| Hardware setup]] article on this wiki.
 
|-
  
|-
 
| How do I know if the cellular application is up and running? || FreeRTOS || Use the trace on Tera Term see the Echo exchanges.
  
| How do I know if the cellular application is up and running? || FreeRTOS || Use the trace on Tera Term see the Echo exchanges.
Line 16: Line 16:
 
| How do I know if the Echo TCP application is up and running? || Azure RTOS || Use the trace on Tera Term.
  
| How do I know if the Echo TCP application is up and running? || Azure RTOS || Use the trace on Tera Term.
 
|-
  
|-
−
| Nothing is displayed in Tera Term. || FreeRTOS & Azure RTOS || Ensure that Tera Term options (such as Baud rate) are correctly set.
 +
| Nothing is displayed in Tera Term. || FreeRTOS and Azure RTOS || Ensure that Tera Term options (such as Baud rate) are correctly set.
 
|-
  
|-
−
| Wrong echo in Tera Term during setup. || FreeRTOS & Azure RTOS || Ensure that Tera Term options (such as New-line and Transmit delay) are correctly set.
 +
| Wrong Echo in Tera Term during setup. || FreeRTOS and Azure RTOS || Ensure that Tera Term options (such as New-line and Transmit delay) are correctly set.
 
|-
  
|-
−
| X-CUBE-CELLULAR boots but there is an issue with the network. || FreeRTOS & Azure RTOS || Check that the correct SIM is selected (plastic SIM or soldered UICC).
 +
| X-CUBE-CELLULAR boots but there is an issue with the network. || FreeRTOS and Azure RTOS || Check that the correct SIM is selected (plastic SIM or soldered UICC).
 
|-
  
|-
−
| EMnify activation for P-L496E-CELL02 || All configurations || This feature has expired, it is no more possible to activate the eSIM so use plastic SIM instead.
 +
| EMnify activation for P-L496E-CELL02 || All configurations || This feature has expired, it is no more possible to activate the eSIM therefore use plastic SIM instead.
 
|-
  
|-
−
| Why is X-CUBE-CELLULAR not operational after boot? || FreeRTOS & Azure RTOS || There are multiple possibilities: the selected firmware does not correspond to the modem used, the SIM card used is not valid on the available network, the modem firmware version release note, too many bands selected and parsed by the modem (see [https://www.st.com/content/ccc/resource/technical/document/user_manual/group1/80/08/d1/25/1f/b3/43/99/DM00610471/files/DM00610471.pdf/jcr:content/translations/en.DM00610471.pdf UM2567]).
 +
| Why is X-CUBE-CELLULAR not operational after boot? || FreeRTOS and Azure RTOS || There are multiple possibilities: the selected firmware does not correspond to the modem used, the SIM card used is not valid on the available network, the modem firmware version release note, too many bands selected and parsed by the modem (see [https://www.st.com/content/ccc/resource/technical/document/user_manual/group1/80/08/d1/25/1f/b3/43/99/DM00610471/files/DM00610471.pdf/jcr:content/translations/en.DM00610471.pdf UM2567]).
 
|-
  
|-
−
| How do I know if the cellular data service is operational? || FreeRTOS & Azure RTOS || Cellular operational after Trace displays ''-----> State : CST_MODEM_DATA_READY_STATE <-----'' and/or  '''Network is up ''' is displayed. The "cst info" command can be used to know modem state when trace are deactivated.
 +
| How do I know if the cellular data service is operational? || FreeRTOS and Azure RTOS || Cellular operational after trace displays ''-----> State : CST_MODEM_DATA_READY_STATE <-----'' and/or  '''Network is up ''' is displayed. The "cst info" command can be used to know the modem state when trace is deactivated.
 
|-
  
|-
−
| What is the modem FW version? || All configurations || If you use modem firmware different from those used in tests, you might have discrepancies. Read carefully the modems release note for detailed information. The modem FW version is displayed at boot. The "cst info" command can be used to know modem FW version.
 +
| What is the modem FW version? || All configurations || If you use a modem firmware different from those used in tests, you might have discrepancies. Read carefully the modems release note for detailed information. The modem FW version is displayed at boot. The "cst info" command can be used to know the modem FW version.
 
|-
  
|-
−
| GM01Q or GMS01Q? || All configurations || Both are Monarch modem from Sequans. GMS01Q is the same as GM01Q, but also includes an soldered SIM from Orange inside the Module to allow connectivity without using an external plastic SIM.
 +
| GM01Q or GMS01Q? || All configurations || Both are Monarch modem from Sequans. GMS01Q is the same as GM01Q, but also includes a soldered SIM from Orange inside the module to allow connectivity without using an external plastic SIM.
 
|-
  
|-
−
| Is the boot process correctly applied? || FreeRTOS & Azure RTOS || Check appropriate (concerning used hardware setup) chapter on [[Cellular:Cellular hardware setup| Hardware setup]] article on this wiki.
 +
| Is the boot process correctly applied? || FreeRTOS and Azure RTOS || Check appropriate (concerning used hardware setup) chapter on [[Cellular:Cellular hardware setup| Hardware setup]] article on this wiki.
 
|-
  
|-
−
| Why entering commands in cmd line through terminal could generate issues? || FreeRTOS & Azure RTOS || Commands could be entered manually or using a copy/paste. In copy/paste case, commands have to be pasted the one after the other. By copying/pasting multiple commands without waiting that the FW is ready to receive could lead to errors. For example after “cst targetstate off” command, wait for MODEM_INIT_EVENT event (could last few sec), then paste next commands the one after the other “cst apnuser on” and then “cst apnconf [<apn> [<cid> [<username> <password>]]]”
 +
| Why entering commands in cmd line through the terminal can generate issues? || FreeRTOS and Azure RTOS || Commands can be entered manually or using a copy/paste. In copy/paste case, commands must be pasted one after the other. By copying/pasting multiple commands without waiting that the FW is ready to receive, this might lead to errors. For example after “cst targetstate off” command, wait for MODEM_INIT_EVENT event (can last few seconds), then paste the next commands one after the other “cst apnuser on” and then “cst apnconf [<apn> [<cid> [<username> <password>]]]”
 
|-
  
|-
−
| My board B-L462E-CELL1 is not registered to Truphone Network. What can I do? || FreeRTOS & Azure RTOS || See How To activate the eSIM with B-L462E-CELL1
 +
| My board B-L462E-CELL1 is not registered to Truphone network. What can I do? || FreeRTOS and Azure RTOS || See How To activate the eSIM with B-L462E-CELL1
 
|}
  
|}
   
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