Difference between revisions of "Cellular:Cellular X-CUBE-CELLULAR F.A.Q."

[quality revision] [quality revision]
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Click here for Cellular overview

F.A.Q.[edit]

Questions Applicability Answers
How to do I start.? All configurations Read UM2567: Getting started this wiki article and the user manuals (UM2567 to get started, and UM2426 for detailed explanations).
Where to find the blueprint file for creating a Grovestreams organization? In \Middlewares\ST\STM32_Cellular\Samples\HTTP\Setup\Grovestreams_Blueprint.txt.
Where to find the text file for updating Grovestreams parameters? In \Middlewares\ST\STM32_Cellular\Samples\HTTP\Setup\Grovestreams_Setup.txt.
How to know if the cellular How do I connect the board? All configurations See the Hardware setup article on this wiki.
How do I know if the cellular application is up and running? FreeRTOS Use the trace on Tera Term see the Echo exchanges.
How do I know if the Echo TCP application is up and running? With Azure RTOS Use the trace on Tera Term.
Nothing is displayed in Tera Term. FreeRTOS and Azure RTOS Ensure that Tera Term options (such as Baud rate) are correctly set.
Wrong echo Echo in Tera Term during setup. FreeRTOS and Azure RTOS Ensure that Tera Term options (such as New-line and Transmit delay) are correctly set.
X-CUBE-CELLULAR boots but there is an issue with the network. FreeRTOS and Azure RTOS Check that the correct SIM is selected (plastic SIM or soldered UICC; Plastic SIM by default).
How to check that the EMnify profile on UICC is correctly activated? Connect to the EMnify account and check the status.
EMnify is correctly activated but it does not work. Check in the EMnify account if the correct tariff is selected.
The log indicates that X-CUBE-CELLULAR is properly up and running but nothing changes on the Grovestreams dashboard. Check that the correct API keys are used (the ones associated with the organization used for the demonstration).
How to activate eSIM / EMnify SIM (only for CELL01 and CELL02 kits). Browse to B-L496G-CELL02 on st.com (How to enable SIM MFF2 connectivity with P-L496G-CELL02 file from Documentation, Utilities)
With the out-of-the-box FW, there is no information on the console. Set the correct parameter in Tera Term (Baud rate as 9600 to obtain the voucher) and make sure that the modem is not connected upside-down to the host board through the STMod+ connectorEMnify activation for P-L496E-CELL02 All configurations This feature has expired, it is no more possible to activate the eSIM therefore use plastic SIM instead.
Why is X-CUBE-CELLULAR not operational after boot? FreeRTOS and Azure RTOS There are multiple possibilities: the selected firmware does not correspond to the modem used, the SIM card used is not valid on the available network, the modem firmware version release note, too many bands selected and parsed by the modem (see UM2567).
How to do I know if the cellular data service is operational.? FreeRTOS and Azure RTOS Cellular operational after Trace trace displays -----> State : CST_MODEM_DATA_READY_STATE <----- and/or Network is up is displayedWhich . The "cst info" command can be used to know the modem state when trace is deactivated.
What is the modem FW version? All configurations If you use different a modem firmware to that different from those used in your tests, you might have discrepancies. Read carefully the modems Release release note for detailed information. The modem FW version is displayed at boot. The "cst info" command can be used to know the modem FW version.
GM01Q or GMS01Q? All configurations Both are Monarch modem from Sequans. GMS01Q is the same as GM01Q, but also includes a soldered SIM from Orange inside the module to allow connectivity without using an external plastic SIM.
Is the boot process correctly applied? FreeRTOS and Azure RTOS Check appropriate (concerning used hardware setup) chapter on Hardware setup article on this wiki.
Why entering commands in cmd line through the terminal can generate issues? FreeRTOS and Azure RTOS Commands can be entered manually or using a copy/paste. In copy/paste case, commands must be pasted one after the other. By copying/pasting multiple commands without waiting that the FW is ready to receive, this might lead to errors. For example after “cst targetstate off” command, wait for MODEM_INIT_EVENT event (can last few seconds), then paste the next commands one after the other “cst apnuser on” and then “cst apnconf [<apn> [<cid> [<username> <password>]]]”
My board B-L462E-CELL1 is not registered to Truphone network. What can I do? FreeRTOS and Azure RTOS See How To activate the eSIM with B-L462E-CELL1
How to use STM32_Cellular with FreeRTOS FreeRTOS and Azure RTOS See How To add FreeRTOS support to Azure RTOS package in How To Wiki article



Click [[Cellular:Cellular LTE CatM / NBIoT overview|here]] for Cellular overview<br>


= F.A.Q. =
{|
|-
! Questions !!Applicability!! Answers
|-
| How to do I start. || Read UM2567: Getting started? || All configurations ||Read this wiki article and the user manuals (UM2567 to get started, and UM2426 for detailed explanations.
|-
| Where to find the blueprint file for creating a Grovestreams organization? || In ''\Middlewares\ST\STM32_Cellular\Samples\HTTP\Setup\Grovestreams_Blueprint.txt''.
|-
| Where to find the text file for updating Grovestreams parameters? || In ''\Middlewares\ST\STM32_Cellular\Samples\HTTP\Setup\Grovestreams_Setup.txt''.
|-
| How to know if the cellular ).
|-
| How do I connect the board? || All configurations || See the [[Cellular:Cellular hardware setup| Hardware setup]] article on this wiki.
|-
| How do I know if the cellular application is up and running? || FreeRTOS || Use the trace on Tera Term see the Echo exchanges.
|-
| How do I know if the Echo TCP application is up and running? || With Azure RTOS || Use the trace on Tera Term.
|-
| Nothing is displayed in Tera Term. || FreeRTOS and Azure RTOS || Ensure that Tera Term options (such as Baud rate) are correctly set.
|-
| Wrong echoEcho in Tera Term during setup. || FreeRTOS and Azure RTOS || Ensure that Tera Term options (such as New-line and Transmit delay) are correctly set.
|-
| X-CUBE-CELLULAR boots but there is an issue with the network. || Check that the correct SIM is selected (plastic SIM or soldered UICC; Plastic SIM by default).
|-
| How to check that the EMnify profile on UICC is correctly activated? || Connect to the EMnify account and check the status.
|-
| EMnify is correctly activated but it does not work. || Check in the EMnify account if the correct tariff is selected.
|-
| The log indicates that X-CUBE-CELLULAR is properly up and running but nothing changes on the Grovestreams dashboard. || Check that the correct API keys are used (the ones associated with the organization used for the demonstration).
|-
| How to activate eSIM / EMnify SIM (only for CELL01 and CELL02 kits). || Browse to [https://www.st.com/content/st_com/en/products/evaluation-tools/product-evaluation-tools/mcu-mpu-eval-tools/stm32-mcu-mpu-eval-tools/stm32-discovery-kits/p-l496g-cell02.html#overview B-L496G-CELL02 on st.com] (How to enable SIM MFF2 connectivity with P-L496G-CELL02 file from Documentation, Utilities)
|-
| With the out-of-the-box FW, there is no information on the console. || Set the correct parameter in Tera Term (Baud rate as 9600 to obtain the voucher) and make sure that the modem is not connected upside-down to the host board through the STMod+ connectorFreeRTOS and Azure RTOS || Check that the correct SIM is selected (plastic SIM or soldered UICC).
|-
| EMnify activation for P-L496E-CELL02 || All configurations || This feature has expired, it is no more possible to activate the eSIM therefore use plastic SIM instead.
|-
| Why is X-CUBE-CELLULAR not operational after boot? || FreeRTOS and Azure RTOS || There are multiple possibilities: the selected firmware does not correspond to the modem used, the SIM card used is not valid on the available network, the modem firmware version release note, too many bands selected and parsed by the modem (see [https://www.st.com/content/ccc/resource/technical/document/user_manual/group1/80/08/d1/25/1f/b3/43/99/DM00610471/files/DM00610471.pdf/jcr:content/translations/en.DM00610471.pdf UM2567]).
|-
| How to do I know if the cellular data service is operational. || Cellular operational after Trace? || FreeRTOS and Azure RTOS || Cellular operational after trace displays ''-----> State : CST_MODEM_DATA_READY_STATE <-----'' and/or  '''Network is up ''' is displayed

|-
| Which modem FW version? || If you use different modem firmware to that used in your . The "cst info" command can be used to know the modem state when trace is deactivated.
|-
| What is the modem FW version? || All configurations || If you use a modem firmware different from those used in tests, you might have discrepancies. Read carefully the modems Releaserelease note for detailed information. |}

{{PublicationRequestId | 17934| 2020-10-28The modem FW version is displayed at boot. The "cst info" command can be used to know the modem FW version.
|-
| GM01Q or GMS01Q? || All configurations || Both are Monarch modem from Sequans. GMS01Q is the same as GM01Q, but also includes a soldered SIM from Orange inside the module to allow connectivity without using an external plastic SIM.
|-
| Is the boot process correctly applied? || FreeRTOS and Azure RTOS || Check appropriate (concerning used hardware setup) chapter on [[Cellular:Cellular hardware setup| Hardware setup]] article on this wiki.
|-
| Why entering commands in cmd line through the terminal can generate issues? || FreeRTOS and Azure RTOS || Commands can be entered manually or using a copy/paste. In copy/paste case, commands must be pasted one after the other. By copying/pasting multiple commands without waiting that the FW is ready to receive, this might lead to errors. For example after “cst targetstate off” command, wait for MODEM_INIT_EVENT event (can last few seconds), then paste the next commands one after the other “cst apnuser on” and then “cst apnconf [<apn> [<cid> [<username> <password>]]]”
|-
| My board B-L462E-CELL1 is not registered to Truphone network. What can I do? || FreeRTOS and Azure RTOS || See How To activate the eSIM with B-L462E-CELL1
|-
| How to use STM32_Cellular with FreeRTOS || FreeRTOS and Azure RTOS || See How To add FreeRTOS support to Azure RTOS package in How To Wiki article
|}

{{PublicationRequestId | 22517| 2022-02-10 | Ronan Gabou}}

{{ArticleBasedOnModel | Example tech domain article}}
<noinclude>

[[Category:Using modelsCellular|40]]
[[Category:CellularUsing models]]</noinclude>
(36 intermediate revisions by 6 users not shown)
Line 1: Line 1:
   
Click [[Cellular LTE CatM / NBIoT overview|here]] for Cellular overview
+
Click [[Cellular:Cellular LTE CatM / NBIoT overview|here]] for Cellular overview
 
<br>
 
<br>
   
Line 6: Line 6:
 
{|
 
{|
 
|-
 
|-
! Questions !! Answers
+
! Questions !!Applicability!! Answers
 
|-
 
|-
| How to start. || Read UM2567: Getting started and UM2426 for detailed explanations.
+
| How do I start? || All configurations ||Read this wiki article and the user manuals (UM2567 to get started, and UM2426 for detailed explanations).
 
|-
 
|-
| Where to find the blueprint file for creating a Grovestreams organization? || In ''\Middlewares\ST\STM32_Cellular\Samples\HTTP\Setup\Grovestreams_Blueprint.txt''.
+
| How do I connect the board? || All configurations || See the [[Cellular:Cellular hardware setup| Hardware setup]] article on this wiki.
 
|-
 
|-
| Where to find the text file for updating Grovestreams parameters? || In ''\Middlewares\ST\STM32_Cellular\Samples\HTTP\Setup\Grovestreams_Setup.txt''.
+
| How do I know if the cellular application is up and running? || FreeRTOS || Use the trace on Tera Term see the Echo exchanges.
 
|-
 
|-
| How to know if the cellular application is up and running? || With the trace on Tera Term.
+
| How do I know if the Echo TCP application is up and running? || Azure RTOS || Use the trace on Tera Term.
 
|-
 
|-
| Nothing is displayed in Tera Term. || Ensure that Tera Term options (such as Baud rate) are correctly set.
+
| Nothing is displayed in Tera Term. || FreeRTOS and Azure RTOS || Ensure that Tera Term options (such as Baud rate) are correctly set.
 
|-
 
|-
| Wrong echo in Tera Term during setup. || Ensure that Tera Term options (such as New-line and Transmit delay) are correctly set.
+
| Wrong Echo in Tera Term during setup. || FreeRTOS and Azure RTOS || Ensure that Tera Term options (such as New-line and Transmit delay) are correctly set.
 
|-
 
|-
| X-CUBE-CELLULAR boots but there is an issue with the network. || Check that the correct SIM is selected (plastic SIM or soldered UICC; Plastic SIM by default).
+
| X-CUBE-CELLULAR boots but there is an issue with the network. || FreeRTOS and Azure RTOS || Check that the correct SIM is selected (plastic SIM or soldered UICC).
 
|-
 
|-
| How to check that the EMnify profile on UICC is correctly activated? || Connect to the EMnify account and check the status.
+
| EMnify activation for P-L496E-CELL02 || All configurations || This feature has expired, it is no more possible to activate the eSIM therefore use plastic SIM instead.
 
|-
 
|-
| EMnify is correctly activated but it does not work. || Check in the EMnify account if the correct tariff is selected.
+
| Why is X-CUBE-CELLULAR not operational after boot? || FreeRTOS and Azure RTOS || There are multiple possibilities: the selected firmware does not correspond to the modem used, the SIM card used is not valid on the available network, the modem firmware version release note, too many bands selected and parsed by the modem (see [https://www.st.com/content/ccc/resource/technical/document/user_manual/group1/80/08/d1/25/1f/b3/43/99/DM00610471/files/DM00610471.pdf/jcr:content/translations/en.DM00610471.pdf UM2567]).
 
|-
 
|-
| The log indicates that X-CUBE-CELLULAR is properly up and running but nothing changes on the Grovestreams dashboard. || Check that the correct API keys are used (the ones associated with the organization used for the demonstration).
+
| How do I know if the cellular data service is operational? || FreeRTOS and Azure RTOS || Cellular operational after trace displays ''-----> State : CST_MODEM_DATA_READY_STATE <-----'' and/or  '''Network is up ''' is displayed. The "cst info" command can be used to know the modem state when trace is deactivated.
 
|-
 
|-
| How to activate eSIM / EMnify SIM (only for CELL01 and CELL02 kits). || Browse to [https://www.st.com/content/st_com/en/products/evaluation-tools/product-evaluation-tools/mcu-mpu-eval-tools/stm32-mcu-mpu-eval-tools/stm32-discovery-kits/p-l496g-cell02.html#overview B-L496G-CELL02 on st.com] (How to enable SIM MFF2 connectivity with P-L496G-CELL02 file from Documentation, Utilities)
+
| What is the modem FW version? || All configurations || If you use a modem firmware different from those used in tests, you might have discrepancies. Read carefully the modems release note for detailed information. The modem FW version is displayed at boot. The "cst info" command can be used to know the modem FW version.
 
|-
 
|-
| With the out-of-the-box FW, there is no information on the console. || Set the correct parameter in Tera Term (Baud rate as 9600 to obtain the voucher) and make sure that the modem is not connected upside-down to the host board through the STMod+ connector.
+
| GM01Q or GMS01Q? || All configurations || Both are Monarch modem from Sequans. GMS01Q is the same as GM01Q, but also includes a soldered SIM from Orange inside the module to allow connectivity without using an external plastic SIM.
 
|-
 
|-
| Why is X-CUBE-CELLULAR not operational after boot? || There are multiple possibilities: the selected firmware does not correspond to the modem used, the SIM card used is not valid on the available network, the modem firmware version release note, too many bands selected and parsed by the modem (see [https://www.st.com/content/ccc/resource/technical/document/user_manual/group1/80/08/d1/25/1f/b3/43/99/DM00610471/files/DM00610471.pdf/jcr:content/translations/en.DM00610471.pdf UM2567]).
+
| Is the boot process correctly applied? || FreeRTOS and Azure RTOS || Check appropriate (concerning used hardware setup) chapter on [[Cellular:Cellular hardware setup| Hardware setup]] article on this wiki.
 
|-
 
|-
| How to know if the cellular data service is operational. || Cellular operational after Trace displays ''-----> State : CST_MODEM_DATA_READY_STATE <-----'' and/or  '''Network is up ''' is displayed
+
| Why entering commands in cmd line through the terminal can generate issues? || FreeRTOS and Azure RTOS || Commands can be entered manually or using a copy/paste. In copy/paste case, commands must be pasted one after the other. By copying/pasting multiple commands without waiting that the FW is ready to receive, this might lead to errors. For example after “cst targetstate off” command, wait for MODEM_INIT_EVENT event (can last few seconds), then paste the next commands one after the other “cst apnuser on” and then “cst apnconf [<apn> [<cid> [<username> <password>]]]”
 
|-
 
|-
| Which modem FW version? || If you use different modem firmware to that used in your tests, you might have discrepancies. Read carefully the modems Release note for detailed information.
+
| My board B-L462E-CELL1 is not registered to Truphone network. What can I do? || FreeRTOS and Azure RTOS || See How To activate the eSIM with B-L462E-CELL1
  +
|-
  +
| How to use STM32_Cellular with FreeRTOS || FreeRTOS and Azure RTOS || See How To add FreeRTOS support to Azure RTOS package in How To Wiki article
 
|}
 
|}
   
{{PublicationRequestId | 17934| 2020-10-28 | Ronan Gabou}}
+
{{PublicationRequestId | 22517| 2022-02-10 | Ronan Gabou}}
   
 
{{ArticleBasedOnModel | Example tech domain article}}
 
{{ArticleBasedOnModel | Example tech domain article}}
   
 
<noinclude>
 
<noinclude>
  +
[[Category:Cellular|40]]
 
[[Category:Using models]]
 
[[Category:Using models]]
[[Category:Cellular]]
 
 
</noinclude>
 
</noinclude>